cd99 Privacy Policy

Welcome to cd99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how cd99 (referred to as "we", "our", or "the Platform") collects, uses, stores, and protects the personal information of users who access our services at cd99.onl. By registering an account or using any cd99 service, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety.

This Policy applies to all users accessing cd99 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We have drafted this document in plain, formal English to ensure clarity and accessibility for every player on our platform.

1. Information We Collect

To provide you with a secure and personalised gaming experience, cd99 collects the following categories of personal data when you register, verify your account, or use our services:

2. How We Use Your Information

cd99 processes your personal data strictly for the following lawful purposes. We do not use your information for any purpose beyond those listed below without obtaining your prior consent:

3. Cookies and Tracking Technologies

cd99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse how users interact with our platform. Cookies are small text files stored on your device that allow us to recognise you across sessions, maintain login status, and deliver content relevant to your gaming activity.

You may manage or disable cookies through your browser settings at any time. However, please be aware that disabling certain essential cookies may affect the functionality of the cd99 platform, including your ability to log in and complete payment transactions. We do not use cookies to serve third-party advertising or to share your activity data with external ad networks.

4. Sharing Your Information

cd99 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share limited and necessary data with the following categories of third parties solely to operate the platform and fulfil our service obligations:

All third-party partners who process personal data on our behalf are contractually bound to handle your information securely, to use it only for the stated purpose, and to adhere to data protection standards consistent with this Privacy Policy.

5. Payment Data Security

The security of your financial data is a primary concern at cd99. All payment transactions processed through our platform are protected by SSL (Secure Sockets Layer) encryption, which ensures that data transmitted between your device and our servers cannot be intercepted by unauthorised parties. We apply industry-standard encryption protocols to every deposit and withdrawal request, whether made via bKash, Nagad, Rocket, Upay, or card payment networks.

cd99 does not store complete card numbers, CVV codes, or full mobile banking PINs on our servers. Sensitive payment credentials are handled exclusively by our certified payment processor partners. We conduct periodic security audits of our internal systems to identify and remediate potential vulnerabilities before they can impact player accounts.

6. Data Retention

cd99 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying applicable legal, accounting, or reporting requirements. Account data for active players is retained for the duration of the account's existence and for a minimum of five years after account closure to comply with anti-money-laundering obligations. Gaming history and transaction logs may be retained for up to seven years. When data is no longer required, it is securely deleted or anonymised using industry-standard procedures so that it can no longer be associated with any individual.

7. Your Rights as a User

cd99 respects your right to control your personal information. Subject to applicable law and the verification of your identity, you hold the following rights with respect to the data we hold about you:

To exercise any of these rights, please contact our support team by email at [email protected]. We will acknowledge your request within 3 business days and aim to resolve it fully within 30 days.

8. Minors and Age Restriction

cd99 is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process the personal data of any individual under the age of 21. During the registration process, users must confirm that they meet this minimum age requirement. If we discover that we have inadvertently collected data from a person under 21 years of age, we will immediately delete that data and close the associated account without notice. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms.

9. Changes to This Privacy Policy

cd99 reserves the right to amend, update, or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users by email. Your continued use of the cd99 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to remain informed about how we handle your personal data.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cd99 handles your personal data, our dedicated support team is available to assist you. We are committed to addressing privacy-related enquiries promptly and transparently.

Reach us by email: [email protected]